Privacy
policy
Privacy has changed a lot over the years… With more people joining social media, banking electronically, and buying things online, there’s so much personal information floating around out there. Luckily, we’ve got a secure system and process in place to protect your details. Ready to learn more? Let’s get started.
Who are we
easySure (referred to here as ‘easySure’, ‘we’, ‘us’, and ‘our’) is part of easySure Forsikringsformidler A/S, and provides intermediary insurance services. We operate in Denmark and are (depending on the circumstances) either a controller or a processor in terms of the General Data Protection Regulation (GDPR) concerning your personal data. So, we want to take specific steps to make sure you’re fully aware of who we are, the types of personal data we process, how we process it, why we need to process it, what our legal basis for processing is, who we may need to share data with, and what your rights are in relation to us processing your personal data in terms of applicable laws, including the GDPR.
We process the personal data of our clients, employees, service providers, suppliers, and various other stakeholders (business contacts) who make it possible for us to operate, to enable us to do business with them or provide them with our services.
In this policy, ‘you’ means you as an individual, whose personal data we may need to collect and process to provide the requested services. We may need to collect and process your personal data for the purposes described below, which are supplemented by the purposes outlined in our general insurance terms and conditions.
The data we collect
We collect and process a wide range of personal data to operate our business and comply with our obligations towards our clients and other data subjects. We hereby want to expressly inform you that when dealing with easySure, whether it be for purposes of requesting a quote, enquiring about our services or product offerings, or generally enabling easySure to comply with its obligations towards you in terms of your contractual relationship with easySure (easySure dealing), you may need to provide us with some personal data, including (but not limited to) your:
- Full name.
- Date of birth.
- CPR numbers.
- Financial info, including banking info.
- Physical and postal address.
- Phone number.
- Email address.
- Preferences.
- Unique identifiers.
This list doesn’t necessarily contain all the types of personal data we may need from you, according to your communication with easySure. The type of personal data we may need to process will also depend on the exact nature of your easySure dealing. The purposes for which we’ll be processing any of your personal data will also depend on the circumstances which necessitate or require such processing, according to the relevant easySure dealing.
We collect and store internet communications and written correspondence we have with you, irrespective of the medium of communication and details of your engagements with us, including your visits to our website and app (although not all this info necessarily counts as ‘personal data’). We often process info to improve your use of our website and app.
We may also record and store our telephonic conversations with you and the personal data you disclose during the conversation. The recording will only be activated once you consent to it, and your consent can be withdrawn at any time.
By virtue of our position as an insurance intermediary, we may need to collect and process certain special personal data as defined in the GDPR. We do this to fulfil our legitimate functions, comply with our obligations towards you, and comply with our regulatory compliance obligations in terms of prevailing legislation which applies to us.
What we do with your data and why we collect it
We take your privacy very seriously, and we only collect and process personal data (and, where applicable, special personal data) for specific purposes which are connected to our legitimate business purposes, and data which we generally need to comply with our obligations towards you, and the obligations which are imposed on us in terms of applicable laws and regulations.
The personal data you provide is processed to:
Contact you
When we contact you, your personal data would’ve entered our environment, where it’s made available to our trained sales consultants and client care team. Our sales consultants and client care team have received appropriate data privacy training. They'll make sure that your data is securely entered into our systems, where it can be protected from a technical data security perspective. Those who have access to your data will then only contact you to find out what you need and how we can help you while using the method of communication you’ve opted for. When you directly ask us to contact you, we’ll do so as soon as possible.
It may be that we’ve obtained your data from someone other than yourself (perhaps you’ve opted into a marketing campaign, or your family/friends referred you). Regardless of where we got your data from, and in line with this privacy policy, if you don’t want us to contact you, we want to honour that. Therefore, when we contact you after having obtained your contact details from someone other than yourself, we’ll be able to tell you where it came from upon your request and will be able to make a note in case you don’t want to continue the conversation.
Give you a quote
If you’ve asked us for a quote, whether it be via our website or any other platform, we need certain personal data from you, and our sales consultants will tell you exactly what we need, why we need it, and where we could perhaps get it from if you don’t have it on-hand. This data is essential for us to tailor your quote. Again, we’ll always be honest with you. So, if you have any issues with providing the data we’re requesting, please let us know so that we can take the opportunity to explain why it’s important and make sure that you’re comfortable before we continue.
Throughout this process, when we collect your data, it’s travelling from you, and passing through the trained hands of our employees who are required to handle it securely and enter it into our systems, where it'll form part of your profile. This profile is unique to you and, once it’s been created, your personal data will reside within our system infrastructure.
Deliver our products and services
Once you’ve accepted our quote, your profile will stay on our system, where only authorised employees or service providers will be able to access it for the purpose of us adhering to our contract with you and making sure that you’re satisfied with our service.
For us to deliver products and services to you, and make sure that you’re satisfied, we may need to share your personal data with our risk carrier, Eir Försäkring AB , to operate under applicable legislation and comply with our contractual obligations. We may also need to share your personal data with other third parties (your selected contact persons, payment providers, our service providers, suppliers, public authorities, public registers, and business partners). We do so in terms of specific agreements or mandates, which ensure that these selected third parties comply with the applicable data privacy laws and GDPR, Financial Business Act and Danish Personal Data Act. If we need to ask you for permission to share your personal data with anyone else and for some reason such sharing isn’t provided for in our privacy policy or our contract with one another, we’ll always take reasonable steps to get your permission.
Market to you
If you’re an easySure client
If you’re already a client, you form part of a select base, and we’d be honoured to give you the opportunity to partake in our future value offerings. By complying with applicable privacy laws, such as the GDPR and the Danish Personal Data Act, we can ensure that the products and services we market to you in future suit your specific profile.
If you’re NOT an easySure client
If you’re not a client already, we want you to be, and know that you’ll gain tremendous value from being part of the easySure family. We want you to learn more about how our products and service offerings are expanding, what we’re doing, and how we can help you. So, please give us the opportunity to contact you.
Here’s how we would typically contact you (unless you have a specific preference, in which case we’d love to know what it is):
One of our trained sales consultants will call you to speak about what we can offer you. If you don’t want to continue the conversation, and don’t want to be contacted again, please tell us so that we can make sure it doesn’t happen again. Because we care and want you to make an informed decision, we may refer you to this policy.
We use various social media platforms to market our products and services. We can’t target you specifically through these platforms, but if you see one of our ads and would like to know more about who we are and what we have to offer, feel free to click on the ad or fill in the form. You’ll be directed either to our website or a digital form. We’ll ask you to agree to certain terms and conditions and acknowledge that you’ve read this privacy policy. We won’t hide anything in the fine print. We simply want you to give us permission to contact you and tell you about what we have to offer.
Prefer to communicate via email? If you opt for this form of communication, we’ll send you an email from time to time. We don’t want to spam you though, so please only opt-in if you’re interested in what we have to offer.
Please note:
Alternatively, you can select your preferred method of communication on our app.
You can always opt out of being contacted for marketing purposes by contacting us directly or letting us know when we contact you. We’ll always respect your decision and only ask that you consider it carefully before opting out.
Comply with applicable laws
There are many important laws and regulatory requirements we need to comply with. We take our compliance obligations seriously and are legally required to collect and process certain data for very specific purposes.
We also reserve the right to disclose your personal data to enforce any terms and conditions of our commercial agreement with you. This notice applies to all data (including all personal data) past, present, or future, submitted by you to easySure or which we otherwise obtain under our normal business activities.
Train our employees
We take your client service experience very seriously and therefore wish to train our employees to ensure we can offer you the best possible service. Therefore, we’ll record our phone calls (if you consent). These recordings will be used to perform quality control checks on our employees and provide relevant training.
Your consent can always be withdrawn, meaning that the recording of your conversation with us will be deleted. The withdrawal of your consent doesn’t impact the legality of the processing for the period leading up to the withdrawal of consent.
How your data is collected
We may use active and inactive processing to collect and process personal data. When we use active processing to collect your personal data, it means that your data has been provided directly for a product or service query, or an easySure dealing.
Managing cookies
You can set your browser to not accept cookies. However, in the case of our website and app, if you choose not to use cookies, this may influence your ability to use certain features on those platforms. To manage your cookies, or to gain further info on our use of cookies, please go to our cookie policy.
Sharing data
We primarily hold data within the European Union (EU). However, we may transfer personal data to service providers and data centres in other regions from time to time, but only for the above-mentioned lawful purposes and always subject to our privacy policy.
It may be necessary to share your personal data with select business contacts and service providers as well as other insurance intermediaries/partners. However, your personal data will only be disclosed to the extent that it's necessary, e.g. to be able to provide you with an insurance quote, to be able to take out your insurance policies or to be able to offer you customer support and the like. We promise to consistently apply our privacy policy to our business contacts and establish a lawful justification, which may include consent, for sharing personal data with any third party. We’ll conclude written agreements with them to ensure your personal data remains secure, confidential, and that it’s only used for the agreed purpose.
Be advised that we use service providers to help us render our services or deliver our products to you. We also use service providers to manage and maintain our systems and data processing infrastructure.
Storing data
We’ve implemented reasonable, technical and organisational information security measures to protect personal data.
All your personal data is stored securely by us through the use of a combination of cloud-based and on-site storage facilities. Consequently, in storing your personal data, we may transmit or transfer personal data outside of Denmark to countries with different data protection laws. When we transmit or transfer your data to foreign countries, we’ll ensure that your data is subject to the same level of data protection as provided in Denmark.
Despite all our attempts to keep your personal data safe and secure, unauthorised access remains a possibility. We won’t take responsibility for anyone outside our control breaching its security measures. You must review the conditions of use and security of any third party websites made available through hyperlinks on any of our websites or apps.
How long we store your data
We’ll store or retain your personal data for the period required following our legitimate interest to do so, or for the period necessary to comply with our legal and regulatory obligations related to the storage of specific types of records or data.
Your rights
While you have rights regarding your personal data, there may be several things to consider before deciding how to deal with any requests you may have. Contact us so that we can review or process the request and provide a response.
Your rights include:
Access - Ask us for a copy of the personal data we hold.
Know - Ask us what personal data is or was shared with any of our business contacts or any third party.
Change - Ask us to update your personal data or delete any personal data that's no longer accurate or relevant.
Object - Object to our processing of your personal data and withdraw any specific and informed consent provided previously.
Report - Lodge a complaint with the relevant authorities if you feel aggrieved by the way we’ve processed your personal data. Please contact us first before reaching out to the relevant authorities.
Contact details for authorities
The Data Protection Agency (DPA)
Borgergade 28, 5
1300 København K
Phone no: +45 33 19 32 00
Email: dt@datatilsynet.dk
We’re serious about keeping your data secure and only process it for purposes which you know about, and which are legitimately linked to our business operations as an insurance intermediary. As such, we implement reasonable security measures and protocols to protect the personal data we hold. These measures protect any personal data we hold from being disclosed without authorisation, from loss, damage, destruction, or unauthorised access. Nothing is 100% secure in this day and age, and therefore, we ask that if you suspect that either you, or we, have had a data security breach, please let us know immediately so that we can take action.
Contact us
Questions about our privacy policy, the personal data we hold about you, or the rights you have? Please feel free to contact your data protection officer:
Physical address: Godthåbsvej 21, 8660 Skanderborg, Denmark
Phone no: +45 70 60 70 60
Email: customerservice@easysure.dk
